Allianz Australia4 followers
Continuous Improvement Specialist
About the job
The Continuous Improvement Specialist position at Club Marine is an exciting opportunity to join a passionate team dedicated to enhancing the boating experience for customers. This job focuses on ensuring compliance with quality and service expectations while fostering a culture of continuous improvement. The team values collaboration, open communication, and a commitment to excellence in every interaction.
You'll be responsible for
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Monitoring call quality
Observing, evaluating, and analyzing call quality with customers, partners, and internal stakeholders.🤝
Collaborating with teams
Collaborating with frontline teams and account managers to support compliance and service goals.📝
Drafting compliance policies
Drafting, revising, implementing, and improving monitoring and compliance policies regarding insurance and compliance codes.Key criteria
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Operational experience in insurance or financial services
Demonstrated experience in claims or quality assurance roles.View
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Analytical skills
Ability to interpret complex information and extract insights.View
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Stakeholder collaboration
Proven ability to build strong professional relationships.View
View more
