About the job
Join Bankwest as an AI Digital Conversational Designer, where you will shape the future of AI-powered customer experiences. This exciting opportunity allows you to define the voice and behaviour of the Bankwest Bee chatbot, making banking simpler for millions. The team thrives on collaboration and creativity, blending design with data to create intelligent, human-centred conversations.
You'll be responsible for
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Designing conversational experiences
Creating conversational experiences that feel natural, helpful, and human, ensuring a seamless interaction for users.đ
Creating multi-turn flows
Developing and refining end-to-end multi-turn conversational flows that guide users effectively through their journeys.đ
Running experiments
Forming hypotheses, testing ideas, and iterating based on user behaviour and insights to continuously improve the experience.Key criteria
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Experience in conversation design
Demonstrated experience designing engaging conversational journeys.View
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Multi-turn dialogue design
Proven ability to create goal-driven, multi-turn conversational flows.View
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Systems thinking
Strong capability to navigate ambiguity and complex systems.View
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