About the job
The Conversational AI Manager at Accenture Australia is a pivotal role that blends service design leadership with AI expertise. This position focuses on creating intelligent, human-centered service experiences that drive meaningful change for clients. Collaboration is key, as the team thrives on multidisciplinary teamwork to deliver high-quality outcomes.
You'll be responsible for
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Leading service strategies
Defining end-to-end service strategies across products, processes, and channels to ensure cohesive experiences.🛠️
Designing conversational AI ecosystems
Leading the design of conversational AI ecosystems, including flows and interaction models.👥
Client engagement
Acting as a trusted advisor to senior client stakeholders, guiding them through service design and AI transformation.What we're looking for
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5+ years in service design
Experience delivering service design or customer experience initiatives.View
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Strong stakeholder management skills
Proven ability to engage senior client leaders effectively.View
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Experience leading multidisciplinary teams
Background in guiding teams across design, technology, and strategy.View
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