Conversational AI Specialist - Business Banking
About the job
This job is about leading the evolution of Agentic AI services for customers, shaping the future of digital banking. By joining a top bank globally recognized for AI capability, you will have the opportunity to create human-centered, relevant, and trusted experiences. The team values collaboration and innovation, working together to turn ideas into real customer experiences.
You'll be responsible for
đŁď¸
Designing conversational experiences
Youâll design how customers experience Agentic AI, shaping conversations that feel human, intuitive, and genuinely useful.đ
Building conversation design standards
Build conversation design standards, reusable patterns, and playbooks that scale across teams.đ
Using analytics for improvement
Use analytics and user testing to continuously improve performance (containment, CSAT, resolution, and productivity).Key criteria
đŹ
Conversational AI design experience
Hands-on experience designing chat and voice interactions.View
đ
Research and insight translation
Ability to turn research into clear service concepts.View
đ¤
Collaboration with engineers
Experience partnering with engineers on AI behaviour and prompts.View
View more
