Coordinator Customer Service and Civic Facilities
About the job
This temporary full-time job offers an exciting opportunity to lead the Customer Engagement department as the Coordinator of Customer Service and Civic Facilities. By shaping how the community experiences the Council, you will inspire a high-performing team and drive meaningful outcomes. The team values collaboration and is committed to putting customers first, ensuring that service excellence is at the heart of everything they do.
You'll be responsible for
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Leading teams
Leading the Customer Service and Civic Facilities teams to deliver high-quality customer experiences and advocate for enhanced customer excellence across the organisation.📈
Implementing strategies
Playing a key role in the implementation of Council's reviewed Customer Strategy to put customers first in practical, visible ways.🌍
Expanding community use
Further expanding the Civic Precinct and Community Hub to promote and grow the use of community spaces.Key criteria
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Customer service excellence experience
Demonstrated experience driving a culture of customer excellence.View
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Data-driven decision making
Comprehensive knowledge of customer request systems and data insights.View
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Team leadership experience
Extensive experience leading and managing diverse teams effectively.View
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