Coordinator Customer Service Technology and Innovation
About the job
This job is all about transforming customer service operations at Fraser Coast Regional Council through technology, data, and innovation. By leveraging your customer service expertise and passion for technology, you will play a pivotal role in enhancing services and driving process improvements. The team values collaboration and is committed to building better communities together.
You'll be responsible for
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Identifying opportunities for innovation
Identifying and delivering opportunities for innovation, automation, and digital enhancement in customer service.📊
Monitoring service delivery
Monitoring service delivery and coordinating quality assurance and feedback to ensure high standards.👩🏫
Guiding and mentoring a team
Guiding and mentoring a small team to foster growth and development in customer service operations.Key criteria
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Innovation technology leadership experience
Demonstrated experience leading technology transformation initiatives.View
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Customer service systems knowledge
Strong understanding of customer service practices in local government.View
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High-level communication skills
Proven ability to communicate effectively with diverse stakeholders.View
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