About the job
As a Counter Specialist at JB Hi-Fi, you will play a vital role in driving sales growth through exceptional customer service. This job is all about creating positive experiences for customers while ensuring compliance with core policies and procedures. The team thrives in a fast-paced environment that values diversity, creativity, and collaboration.
You'll be responsible for
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Contributing to improving processes
Ensuring systems are implemented and followed to enhance counter operations.🤝
Working collaboratively as part of a team
Delivering a positive experience for both in-store and online customers while resolving complaints and queries.📚
Training and supporting new team members
Helping new counter team members understand all systems and processes effectively.Key criteria
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Customer service experience
Demonstrated experience delivering exceptional customer outcomes.View
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Team collaboration skills
Experience working collaboratively to enhance customer experiences.View
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Cash handling background
Experience with cash handling and EFTPOS systems preferred.View
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