Support Services Specialist
About the job
As a Support Services Specialist at Pepper Money, you will be the go-to expert for managing operational transactions and resolving payment issues. Your work is crucial in supporting our commitment to transparency, compliance, and customer satisfaction. Collaboration and a shared commitment to our values are at the heart of how we work together.
You'll be responsible for
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Managing operational transactions
Overseeing manual payments, refunds, BPAY, RTGS, suspense allocations, and discharge/payout processes with 98%+ accuracy.📞
Responding to information requests
Addressing customer and third-party enquiries within legal frameworks, ensuring privacy and compliance.📊
Maintaining credit reporting accuracy
Ensuring accurate credit data, resolving bureau rejections, and supporting responsible lending through CCR compliance.Key criteria
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Attention to detail
Experience ensuring accuracy in financial data and transactions.View
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Strong communication skills
Ability to explain complex information clearly to various stakeholders.View
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Compliance knowledge
Experience navigating legal documents and maintaining compliance standards.View
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