About the job
The CRM Systems and Communications Administrator job at TAFE NSW is all about making a life-changing impact through effective customer relationship management. This position plays a vital role in implementing and managing a world-class CRM system, ensuring that communication and customer interactions are seamless and effective. The team thrives in a collaborative and innovative environment, where everyone is encouraged to contribute and grow together.
You'll be responsible for
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Leading CRM implementation
Overseeing the planning, design, and delivery of a comprehensive multi-channel CRM enquiry management solution.⚙️
Configuring CRM functionality
Responsible for configuring and optimizing back-end CRM functionalities, including enquiry queues and workflows.📢
Ensuring effective communication
Ensuring clear, consistent, and effective CRM messaging across various platforms and communications.Key criteria
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CRM implementation experience
Demonstrated experience in implementing CRM systems for enhanced customer engagement.View
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Project management skills
Proven ability to manage CRM projects from implementation to user testing.View
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Stakeholder collaboration
Experience collaborating with diverse stakeholders in complex organizations.View
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