Commonwealth Bank105 followers81 jobs

CSD Consultant

JuniorMid levelFull-timeOfficeBrisbane City QLD, AustraliaTasmania, AustraliaCBD, Melbourne VIC 3000, AustraliaPosted 4 days agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a CSD Consultant, you will embark on a rewarding journey of helping customers find their ideal lending solutions. Your impact will be felt as you support individual needs and enhance customer experiences through exceptional service. The team thrives on collaboration, adaptability, and a commitment to continuous learning, ensuring that everyone is empowered to succeed.

You'll be responsible for

📞

Taking inbound calls

Engaging with new and existing customers to offer personalized lending solutions based on their financial situations.
🛠️

Resolving customer inquiries

Actively working towards resolving customer inquiries and complaints in a prompt, professional, and caring manner.
🔍

Identifying lending needs

Proactively identifying opportunities to better serve customers by demonstrating a high level of product knowledge.

Key criteria

📞

Customer service experience

Demonstrated experience in providing exceptional customer service.

View

📊

Call centre metrics knowledge

Understanding of call centre metrics and performance measures.

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💼

Financial product knowledge

Proven knowledge of banking products and services.

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View more

Meet the team

About the company

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A meaningful career starts with a match

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4 criteria for this job
Customer service experience
Demonstrated experience in providing exceptional customer service.

View

Call centre metrics knowledge
Understanding of call centre metrics and performance measures.

View

Financial product knowledge
Proven knowledge of banking products and services.

View

Adaptability in fast-paced environments
Experience thriving in dynamic and competitive settings.

View

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