NSW Department of Primary Industries and Regional Development20 jobs

Customer & Administration Officer

JuniorMid levelPart-timeOfficeGoulburn NSW 2580, AustraliaAdministrationCustomer servicePosted 1 day ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Customer Service & Administration Officer is all about delivering friendly customer service and providing essential administrative support across various sectors, including agriculture and biosecurity. This job plays a vital role in ensuring that customers receive the assistance they need while maintaining high standards of service. The team thrives on collaboration and a supportive culture, making it a great fit for those who enjoy working together to achieve common goals.

You'll be responsible for

👥

Delivering customer service

Providing consistent high-quality front-line customer service, including initial advice, information, and guidance, while escalating and redirecting issues as required.
🔒

Managing customer information

Ensuring confidentiality, accuracy, and integrity of customer information is vital for maintaining trust and compliance.
🗂️

Providing administrative support

Offering a range of administrative services, including records management and procedural improvements, to support the effective operation of the local team.

Key criteria

📋

Customer service experience

Proven experience delivering high-quality front-line customer service.

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🔒

Information management skills

Demonstrated ability to manage confidential customer information accurately.

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💻

Administrative support experience

Experience providing administrative services, including records management.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Proven experience delivering high-quality front-line customer service.

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Information management skills
Demonstrated ability to manage confidential customer information accurately.

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Administrative support experience
Experience providing administrative services, including records management.

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Clear communication skills
Strong written and verbal communication skills for professional interactions.

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Multi-tasking ability
Proven ability to manage multiple priorities in a fast-paced environment.

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