Commonwealth Bank102 followers129 jobs

Customer Banking Specialist - Braybrook (12 Months Fixed Term)

JuniorMid levelFull-timeOfficeVictoria, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at the Braybrook Branch, you will be the public face of CommBank, delivering a seamless banking experience to our valued customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. Join a team that values collaboration and strives to make a positive difference in the community.

Meet the team

About the company

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You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated ability to ask questions and find effective solutions.

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A meaningful career starts with a match

Apply on Commonwealth Bank
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5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent ability to articulate financial terms clearly to customers.

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Problem-solving skills
Demonstrated ability to ask questions and find effective solutions.

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Retail environment experience
Experience working in a busy, driven retail environment.

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Interest in financial wellbeing
Genuine interest in improving customers' financial wellbeing and lives.

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