Commonwealth Bank102 followers129 jobs

Customer Banking Specialist - Daylesford

JuniorMid levelPart-timeOfficeVictoria, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's Daylesford Branch, you will be the public face of the Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other in creating positive customer experiences.

Meet the team

About the company

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You'll be responsible for

🤝

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated ability to ask questions and find effective solutions.

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A meaningful career starts with a match

Apply on Commonwealth Bank
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5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent ability to articulate financial terms clearly to customers.

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Problem-solving skills
Demonstrated ability to ask questions and find effective solutions.

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Interest in financial wellbeing
Genuine interest in improving customers' financial lives and wellbeing.

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Language skills
Mandarin or Cantonese language skills are highly desirable.

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