Commonwealth Bank102 followers129 jobs

Customer Banking Specialist - Carlingford

JuniorMid levelPart-timeOfficeSydney NSW, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's Carlingford Branch, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other while making a positive difference in the community.

Meet the team

About the company

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You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking, and financial advice.
📞

Supporting customer inquiries

Supporting customers with inquiries, maintenance on accounts, and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent communication skills to articulate financial terms clearly.

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🔍

Problem-solving ability

Demonstrated ability to ask questions and find effective solutions.

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A meaningful career starts with a match

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5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent communication skills to articulate financial terms clearly.

View

Problem-solving ability
Demonstrated ability to ask questions and find effective solutions.

View

Retail environment experience
Experience working in a busy, driven retail environment.

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Mandarin language skills
Chinese/Mandarin language skills highly desirable for customer interactions.

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