Commonwealth Bank
Customer Banking Specialist - Camberwell
JuniorMid levelFull-timeOfficeBoroondara, VIC, AustraliaCustomer service and supportPeople and cultureFinancial managementPosted 4 days ago
About the job
As a Customer Banking Specialist at CommBank's Camberwell Branch, you will be the friendly face that helps customers navigate their banking needs. Your work will have a real impact on their lives, from opening accounts to planning for retirement. The team thrives on collaboration and is dedicated to providing exceptional service while supporting each other in a vibrant retail environment.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.š
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.š°
Conducting financial health checks
Completing financial health checks to assess customersā financial needs and identify any changes.What we're looking for
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Proven customer service experience
Experience delivering exceptional service in Financial Services, Retail, or Hospitality.View fit
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Excellent communication skills
Ability to articulate financial terms clearly to customers.View fit
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Problem-solving abilities
Experience finding solutions and placing customers at the center.View fit
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