Customer Banking Specialist - Chadstone
About the job
As a Customer Banking Specialist at CommBank, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team thrives on collaboration and is dedicated to supporting each other while positively impacting our customers' lives.
You'll be responsible for
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Engaging with customers
Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice📞
Supporting customer inquiries
Support customers with enquiries, maintenance on accounts and process applications for credit products💰
Conducting financial health checks
Complete Financial Health Checks to assess customers’ financial needs and identify any changesKey criteria
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Customer service experience in financial services
Proven experience delivering exceptional customer service in financial settings.View
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Excellent communication skills
Ability to articulate financial terms clearly to customers.View
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Problem-solving skills
Experience identifying solutions and placing customers at the center.View
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