Commonwealth Bank105 followers81 jobs

Customer Banking Specialist - Courg

JuniorMid levelFull-timeOfficeVictoria, AustraliaPosted 6 days agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Banking Specialist job at CommBank is all about making a real difference in the lives of customers. By joining the Retail Banking Services team, you will be the public face of the bank, helping over 10 million customers with their banking needs. The team thrives on collaboration and is dedicated to providing exceptional service in a supportive and dynamic environment.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent skills in articulating financial terms clearly to customers.

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🔍

Problem-solving ability

Demonstrated ability to ask questions and find effective solutions.

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Meet the team

About the company

Apply on Commonwealth Bank
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

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4 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent skills in articulating financial terms clearly to customers.

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Problem-solving ability
Demonstrated ability to ask questions and find effective solutions.

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Financial knowledge
Understanding of financial products and services for customer support.

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