Commonwealth Bank104 followers136 jobs

Customer Banking Specialist Relief - 191 Swanston Street

JuniorMid levelFull-timeOfficeCBD, Melbourne VIC 3000, AustraliaPosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's 191 Swanston Street Branch, you will be the public face of the Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team thrives on collaboration and is dedicated to supporting each other while positively impacting customers' lives.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking, and financial advice.
📞

Supporting customer inquiries

Supporting customers with inquiries, maintenance on accounts, and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering customer service in financial services or retail.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated ability to identify solutions and support customer needs.

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Meet the team

About the company

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4 criteria for this job
Customer service experience
Proven experience delivering customer service in financial services or retail.

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Communication skills
Excellent ability to articulate financial terms clearly to customers.

View

Problem-solving skills
Demonstrated ability to identify solutions and support customer needs.

View

Financial product knowledge
Experience with home loans, business banking, and credit products.

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