Commonwealth Bank104 followers136 jobs

Customer Banking Specialist - Lakes Entrance

JuniorMid levelFull-timeOfficeGippsland, VIC, AustraliaPosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at the Lakes Entrance Branch, you will be the public face of CommBank, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other while making a positive difference in the community.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering customer service in financial services or retail.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated experience in identifying solutions for customer needs.

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Meet the team

About the company

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5 criteria for this job
Customer service experience
Proven experience delivering customer service in financial services or retail.

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Communication skills
Excellent ability to articulate financial terms clearly to customers.

View

Problem-solving skills
Demonstrated experience in identifying solutions for customer needs.

View

Financial product knowledge
Understanding of home loans, business banking, and financial advice.

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Retail environment experience
Experience working in a busy, commercial retail setting.

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