Commonwealth Bank106 followers38 jobs

Customer Banking Specialist (Lake Grace)

JuniorMid levelPart-timeOfficeWestern Australia, AustraliaPosted 6 hours agoVerified 1 month ago
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About the job

Exciting opportunity to work at the Lake Grace branch as a Customer Banking Specialist! This job is all about delivering outstanding customer service and creating meaningful connections with customers. The team thrives on collaboration and continuous learning, ensuring a seamless banking experience for over 10 million personal and small business customers.

You'll be responsible for

📞

Assisting customers

Assist customers with general banking transactions, answering questions and queries.
❤️

Building connections

Build a personal connection with customers through meaningful conversations face to face and through direct channels.
💰

Completing financial health checks

Complete Financial Health Checks to assess customers’ financial needs.

Key criteria

💼

Customer service experience

Proven experience in delivering exceptional customer service.

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🗣️

Effective communication skills

Demonstrated ability to engage customers in meaningful conversations.

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🔍

Problem-solving skills

Experience identifying and resolving customer issues effectively.

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Meet the team

About the company

View your fit

4 criteria for this job
Customer service experience
Proven experience in delivering exceptional customer service.

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Effective communication skills
Demonstrated ability to engage customers in meaningful conversations.

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Problem-solving skills
Experience identifying and resolving customer issues effectively.

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Team collaboration experience
Background in working collaboratively to enhance customer experiences.

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