Customer Banking Specialist - Goondiwindi
About the job
As a Customer Banking Specialist at CommBank's Goondiwindi Branch, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. Join a supportive team that values customer relationships and strives to make a difference in the community.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking, and financial advice.📞
Supporting customer inquiries
Supporting customers with inquiries, maintenance on accounts, and processing applications for credit products.💰
Conducting financial health checks
Completing financial health checks to assess customers’ financial needs and identify any changes.Key criteria
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Proven customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Excellent communication skills
Ability to articulate financial terms clearly and effectively.View
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Problem-solving skills
Experience in identifying solutions and placing customers first.View
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