Customer Banking Specialist - Potts Point
About the job
As a Customer Banking Specialist at CommBank's Potts Point Branch, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team thrives on collaboration, support, and a shared commitment to making a difference in our customers' lives.
You'll be responsible for
💬
Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.💰
Conducting financial health checks
Completing financial health checks to assess customers’ financial needs and identify any changes.Key criteria
💼
Proven customer service experience
Demonstrated experience in delivering exceptional customer service, ideally in financial services.View
🗣️
Excellent communication skills
Ability to articulate financial terms clearly and effectively.View
🔍
Problem-solving skills
Experience in identifying solutions and placing customers at the center.View
View more