Commonwealth Bank105 followers16 jobs

Customer Banking Specialist - Hawthorn

JuniorMid levelFull-timeOfficeBoroondara, VIC, AustraliaPosted 2 days agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's Hawthorn Branch, you will be the public face of the Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team thrives on collaboration and is dedicated to positively impacting customers' lives.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering customer service in financial services or retail.

View

🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

View

🔍

Problem-solving skills

Demonstrated experience in identifying solutions for customer needs.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Commonwealth Bank
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Customer service experience
Proven experience delivering customer service in financial services or retail.

View

Communication skills
Excellent ability to articulate financial terms clearly to customers.

View

Problem-solving skills
Demonstrated experience in identifying solutions for customer needs.

View

Interest in financial wellbeing
Genuine interest in improving customers' financial lives and wellbeing.

View

Language skills
Mandarin or Cantonese language skills are highly desirable.

View

Similar jobs

View all
Commonwealth Bank
Commonwealth Bank
Customer Banking SpecialistSA · Full-time
The Customer Banking Specialist position at our Port Augusta branch is an exciting opportunity to make a difference in the lives of our customers. In this role, you will work closely with your Branch Manager and team to provide exceptional service and support to our 10 million+ customers. The team thrives on collaboration and a shared passion for delivering outstanding banking experiences.
Commonwealth Bank
Commonwealth Bank
Customer Banking Specialist - NorthcoteVIC · Part-time
As a Customer Banking Specialist in our Northcote Branch, you will be the public face of CommBank, delivering a seamless banking experience to our customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other in providing exceptional service.
Commonwealth Bank
Commonwealth Bank
Customer Banking Specialist - CourgVIC · Full-time
The Customer Banking Specialist job at CommBank is all about making a real difference in the lives of customers. By joining the Retail Banking Services team, you will be the public face of the bank, helping over 10 million customers with their banking needs. The team thrives on collaboration and is dedicated to providing exceptional service in a supportive and dynamic environment.
Commonwealth Bank
Commonwealth Bank
Customer Banking Specialist Relief - Corrigin - Kondinin - Merredin - Narembeen (Full Time)WA · Full-time
As a Customer Banking Specialist at the Corrigin Hub, you will embark on a rewarding journey of helping customers navigate their banking needs. Your role is crucial in delivering a seamless banking experience, ensuring that every customer feels valued and understood. The team thrives on collaboration and a shared commitment to service excellence, making it a fantastic environment to grow and make a difference.