Commonwealth Bank
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Customer Banking Specialist - Heidelberg

JuniorMid levelFull-timeOfficeBoroondara, VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's Heidelberg Branch, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team thrives on collaboration and is dedicated to positively impacting customers' lives.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in relevant sectors.

View

🗣️

Communication skills

Demonstrated ability to articulate financial terms clearly.

View

🔍

Problem-solving skills

Experience identifying solutions and addressing customer needs effectively.

View

Meet the team

About the company

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3 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in relevant sectors.

View

Communication skills
Demonstrated ability to articulate financial terms clearly.

View

Problem-solving skills
Experience identifying solutions and addressing customer needs effectively.

View

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