Commonwealth Bank
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Customer Banking Specialist

JuniorMid levelFull-timeOfficeNorth Queensland, QLD, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's Castletown Branch, you'll be the friendly face that helps customers navigate their banking needs. This job is all about making a real impact in people's lives, whether they're opening their first account or planning for retirement. The team thrives on collaboration and a customer-first approach, ensuring that every interaction is meaningful.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
📚

Educating customers

Providing options for the customer through education & demonstration of our in-branch technology and digital banking options.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in relevant sectors.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly and effectively.

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🔍

Problem-solving skills

Demonstrated ability to ask questions and find effective solutions.

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View more

Meet the team

About the company

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4 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in relevant sectors.

View

Communication skills
Excellent ability to articulate financial terms clearly and effectively.

View

Problem-solving skills
Demonstrated ability to ask questions and find effective solutions.

View

Interest in financial wellbeing
Genuine interest in improving customers' financial wellbeing and lives.

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