About the job
As a Customer Banking Specialist Relief at the Ipswich Branch, you'll be the public face of CommBank, delivering a seamless banking experience to our community. Your work will have a real impact on customers' lives, helping them navigate their financial journeys. The team thrives on collaboration and is dedicated to supporting each other while making a positive difference.
You'll be responsible for
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Engaging with customers
Have in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.š
Supporting customer inquiries
Support customers with enquiries, maintenance on accounts and process applications for credit products.š
Conducting financial health checks
Complete financial health checks to assess customersā financial needs and identify any changes.Key criteria
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Customer service experience
Proven experience delivering exceptional customer service in financial services.View
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Communication skills
Excellent communication skills to articulate financial terms clearly.View
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Problem-solving ability
Demonstrated ability to ask questions and find effective solutions.View
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