Commonwealth Bank103 followers100 jobs

Customer Banking Specialist - Kew

JuniorMid levelFull-timeOfficeBoroondara, VIC, AustraliaPosted 2 weeks agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's Kew Branch, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team thrives on collaboration and is dedicated to positively impacting customers' lives.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking, and financial advice.
🛠️

Supporting customer inquiries

Supporting customers with inquiries, maintenance on accounts, and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering customer service in Financial Services or Retail.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated experience in identifying solutions and addressing customer needs.

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Meet the team

About the company

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4 criteria for this job
Customer service experience
Proven experience delivering customer service in Financial Services or Retail.

View

Communication skills
Excellent ability to articulate financial terms clearly to customers.

View

Problem-solving skills
Demonstrated experience in identifying solutions and addressing customer needs.

View

Financial knowledge
Understanding of financial products and services, including Home Loans and Business Banking.

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