Commonwealth Bank105 followers81 jobs

Customer Banking Specialist - Leongatha

JuniorMid levelPart-timeOfficeGippsland, VIC, AustraliaPosted 3 days agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's Leongatha Branch, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. This job is all about making a real impact in people's lives, from helping them open their first account to planning for retirement. The team thrives on collaboration and is dedicated to supporting each other while providing exceptional service.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking, and financial advice.
🛠️

Supporting customer inquiries

Supporting customers with inquiries, maintenance on accounts, and processing applications for credit products.
📊

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering customer service in financial services or retail.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly.

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🔍

Problem-solving skills

Demonstrated experience finding solutions and addressing customer needs.

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View more

Meet the team

About the company

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5 criteria for this job
Customer service experience
Proven experience delivering customer service in financial services or retail.

View

Communication skills
Excellent ability to articulate financial terms clearly.

View

Problem-solving skills
Demonstrated experience finding solutions and addressing customer needs.

View

Financial product knowledge
Experience with home loans, business banking, and financial advice.

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Commitment to customer wellbeing
Genuine interest in improving customers' financial lives and wellbeing.

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