Commonwealth Bank
Customer Banking Specialist - Lorne
JuniorPart-timeOffice68 Mountjoy Parade, Lorne VIC 3232, AustraliaFinancePeople and cultureCustomer servicePosted 4 hours ago
About the job
As a Customer Banking Specialist in the Lorne & Colac Branch, you will be the public face of CommBank, delivering a seamless banking experience to our customers. Your work will have a real impact on people's lives, helping them make informed financial decisions and achieve their goals. The team values collaboration and is dedicated to supporting each other while providing exceptional service.
You'll be responsible for
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Having in-depth conversations with customers
Discuss how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.š
Supporting customers with enquiries
Assist with maintenance on accounts and process applications for credit products.š
Completing Financial Health Checks
Assess customersā financial needs and identify any changes to support their goals.What we're looking for
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Customer service experience
Demonstrated experience in delivering exceptional customer service in financial services or retail.View fit
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Communication skills
Excellent ability to articulate financial terms clearly to customers.View fit
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Problem-solving skills
Proven ability to ask questions and find effective solutions for customer needs.View fit
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