Commonwealth Bank103 followers100 jobs

Customer Banking Specialist - Moorebank

JuniorMid levelPart-timeOfficeBankstown NSW 2200, AustraliaPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at the Moorebank Shopping Centre Branch, you will be the public face of CommBank, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other in making a positive difference in the community.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💡

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent communication skills to articulate financial terms clearly.

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🔍

Problem-solving ability

Demonstrated ability to ask questions and find effective solutions.

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Meet the team

About the company

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5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent communication skills to articulate financial terms clearly.

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Problem-solving ability
Demonstrated ability to ask questions and find effective solutions.

View

Retail environment experience
Experience working in a busy, commercial retail environment.

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Interest in financial wellbeing
Genuine interest in improving customers' financial wellbeing and lives.

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