Customer Banking Specialist - Orange
About the job
As a Customer Banking Specialist at CommBank's Orange Branch, you will play a vital role in delivering a seamless banking experience to our customers. Your work will have a real impact on their lives, helping them navigate their financial journeys. The team values collaboration, integrity, and a customer-first approach, ensuring that every interaction is meaningful and supportive.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.💰
Conducting financial health checks
Completing financial health checks to assess customers’ financial needs and identify any changes.Key criteria
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Proven customer service experience
Demonstrated experience in delivering exceptional customer service in relevant industries.View
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Excellent communication skills
Ability to clearly articulate financial terms and engage customers effectively.View
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Problem-solving abilities
Experience in identifying customer needs and providing effective solutions.View
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