Customer Banking Specialist - Runaway Bay
About the job
The Customer Banking Specialist job at CommBank is all about making a real difference in customers' lives. By joining the Retail Banking Services team, you will help provide a seamless banking experience to over 10 million customers. The team values collaboration and is dedicated to supporting each other in delivering exceptional service.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice📞
Supporting customer inquiries
Assisting customers with inquiries, maintenance on accounts, and processing applications for credit products💰
Conducting Financial Health Checks
Completing Financial Health Checks to assess customers’ financial needs and identify any changesKey criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service in financial services or retail.View
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Communication skills
Excellent ability to articulate financial terms clearly to customers.View
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Problem-solving skills
Proven ability to ask questions and find effective solutions for customers.View
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