Customer Banking Specialist - Hervey Bay
About the job
This job is about being the public face of CommBank as a Customer Banking Specialist in the Hervey Branch. You will have the opportunity to make a real impact on customers' lives by helping them navigate their banking needs and achieve their financial goals. The team values collaboration and is dedicated to providing exceptional service to every customer.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.💰
Conducting Financial Health Checks
Completing Financial Health Checks to assess customers’ financial needs and identify any changes.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service in financial services or retail.View
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Communication skills
Excellent ability to articulate financial terms clearly to customers.View
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Problem-solving skills
Proven ability to ask questions and find effective solutions.View
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