Commonwealth Bank101 followers97 jobs

Customer Banking Specialist Relief - 211 Latrobe Street

JuniorMid levelPart-timeOfficeCBD, Melbourne VIC 3000, AustraliaBoroondara, VIC, AustraliaBayside, VIC, AustraliaVictoria, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to our valued customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team thrives on collaboration and is dedicated to positively impacting our customers' lives.

Meet the team

About the company

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You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering customer service in financial services or retail.

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🗣️

Communication skills

Excellent communication skills to articulate financial terms clearly.

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🔍

Problem-solving ability

Demonstrated ability to ask questions and find effective solutions.

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Proven experience delivering customer service in financial services or retail.

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Communication skills
Excellent communication skills to articulate financial terms clearly.

View

Problem-solving ability
Demonstrated ability to ask questions and find effective solutions.

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Interest in financial wellbeing
Genuine interest in improving customers' financial wellbeing and lives.

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A meaningful career starts with a match

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