Commonwealth Bank
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Customer Banking Specialist Relief - Ipswich

JuniorMid levelFull-timeOffice65 Sylvan Rd, Toowong QLD 4066, AustraliaPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist Relief at the Ipswich Branch, you'll be the public face of CommBank, delivering a seamless banking experience to our community. Your work will have a real impact on customers' lives, helping them navigate their financial journeys. The team thrives on collaboration and is dedicated to supporting each other while making a positive difference.

You'll be responsible for

💬

Engaging with customers

Have in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Support customers with enquiries, maintenance on accounts and process applications for credit products.
🔍

Conducting financial health checks

Complete financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent communication skills to articulate financial terms clearly.

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🔍

Problem-solving ability

Demonstrated ability to ask questions and find effective solutions.

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Meet the team

About the company

Apply on Commonwealth Bank
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

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4 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent communication skills to articulate financial terms clearly.

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Problem-solving ability
Demonstrated ability to ask questions and find effective solutions.

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Financial knowledge
Understanding of financial products and services to support customers' needs.

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