Commonwealth Bank100 followers144 jobs

Customer Banking Specialist Relief - North Shore & Beaches Area

JuniorMid levelPart-timeHybridNew South Wales, AustraliaPosted 2 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist Relief at CommBank, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to our valued customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. Join a supportive team that values collaboration and strives to make a difference in the community.

Meet the team

About the company

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You'll be responsible for

🤝

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent communication skills to articulate financial terms clearly.

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🔍

Problem-solving ability

Demonstrated ability to ask questions and find effective solutions.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent communication skills to articulate financial terms clearly.

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Problem-solving ability
Demonstrated ability to ask questions and find effective solutions.

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Retail environment experience
Experience working in a busy retail environment with a customer focus.

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Mandarin/Cantonese skills
Proficiency in Mandarin or Cantonese is highly desirable.

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