Customer Banking Specialist - Shellharbour
About the job
As a Customer Banking Specialist at CommBank's Shellharbour Branch, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team thrives on collaboration and is dedicated to making a difference in the community.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.š
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.š
Conducting financial health checks
Completing financial health checks to assess customersā financial needs and identify any changes.What we're looking for
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Proven customer service experience
Demonstrated experience delivering exceptional service in financial services or retail.View
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Excellent communication skills
Ability to articulate financial terms clearly to customers.View
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Problem-solving abilities
Experience finding solutions and placing customers at the center.View
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