Customer Care Consultant - MAX TERM Port Hedland WA
About the job
Join our team as a Customer Care Consultant in Port Hedland, WA! This full-time 12-month contract covers parental leave and offers strong potential for future career opportunities, making it an excellent starting point to grow your long-term career within a Wesfarmers business. In this dynamic role, you will proactively seek solutions that benefit both our customers and our business, enhancing your customer service skills with the support of our management and team.
You'll be responsible for
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Delivering friendly customer service
Providing efficient customer service via phone, email, and internal systems while taking ownership of customer inquiries and resolving issues within set timeframes.🛍️
Providing product updates
Keeping customers informed about new products and services where relevant.🛠️
Addressing customer issues
Utilizing problem-solving abilities to address issues and escalations effectively.Key criteria
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Strong communication skills
Demonstrated verbal and written communication abilities are essential.View
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Proficiency in Microsoft applications
Experience using Microsoft Office and cloud-based CRM systems.View
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Ability to work autonomously
Experience contributing effectively within a supportive team environment.View
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