Blackwoods24 jobs

Customer Care Consultant - MAX TERM Port Hedland WA

JuniorMid levelFull-timeOfficePort Hedland, WA, AustraliaCustomer servicePosted 2 days ago
Pending fitX of Y criteria met

About the job

Join our team as a Customer Care Consultant! This exciting opportunity allows you to enhance your customer service skills while proactively seeking solutions that benefit both our customers and our business. With strong potential for future career opportunities, you will be supported by a dynamic team and management as you grow your long-term career within a Wesfarmers business.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Delivering friendly customer service

Providing efficient customer service via phone, email, and internal systems while taking ownership of customer inquiries and resolving issues within set timeframes.
🛍️

Providing updates on products

Keeping customers informed about new products and services where relevant, ensuring they have the latest information.
⚡

Addressing issues and escalations

Utilizing problem-solving abilities to achieve swift and effective outcomes for customer inquiries and concerns.

Key criteria

📞

Strong communication skills

Demonstrated verbal and written communication abilities are essential.

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💻

Proficiency in Microsoft applications

Experience using Microsoft Office and cloud-based CRM systems.

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🤝

Ability to work autonomously

Experience contributing to a supportive team environment.

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View your fit

5 criteria for this job
Strong communication skills
Demonstrated verbal and written communication abilities are essential.

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Proficiency in Microsoft applications
Experience using Microsoft Office and cloud-based CRM systems.

View

Ability to work autonomously
Experience contributing to a supportive team environment.

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Problem-solving abilities
Proven skills in resolving customer issues effectively.

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Time management skills
Experience managing customer inquiries within set timeframes.

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A meaningful career starts with a match

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