Blackwoods
Customer Care Consultant Trade Store - Malaga, WA
JuniorMid levelFull-timeOfficeSwan, WA, AustraliaBusiness operationsPeople and cultureCustomer servicePosted 22 hours ago
About the job
The Customer Care Consultant position is an exciting opportunity to join an energetic team in Malaga, where delivering standout service and building genuine customer relationships is key. This job plays a vital role in supporting a growing customer base, ensuring that no two days are the same while managing quotes, responding to email inquiries, and handling phone calls. The team thrives on collaboration and values meaningful connections, creating a positive environment for everyone involved.
You'll be responsible for
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Managing customer orders
Deliver an exceptional end-to-end service experience by managing customer orders and communicating with customers via phone, email, and occasionally in person at our trade store.📞
Responding to enquiries
Source parts, follow up on backorder ETAs, and respond to customer inquiries to ensure satisfaction and timely service.📝
Preparing and managing quotes
Maintain accurate information while preparing and managing quotes, sharing product knowledge with customers, and supporting their needs with full training and development.What we're looking for
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Customer service experience
Experience in trade store or retail environments is valuable.View fit
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Computer proficiency
Confidence using computers and Microsoft Office Suite is essential.View fit
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Communication skills
Excellent written and verbal communication skills are required.View fit
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