Customer Care Consultant - Trade Store - Singleton NSW
JuniorMid levelContractOfficeNew South Wales 2330, AustraliaAdministrationCustomer servicePosted 6 days ago
About the job
The Customer Care Consultant job is all about being a friendly, solution-focused point of contact for customers at our trade store in Singleton. This position plays a crucial role in delivering positive outcomes every day, supported by a passionate team and an experienced leader. Join a collaborative environment where your contributions truly matter and have the opportunity to grow your customer service skills.
You'll be responsible for
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Responding to customer enquiries
Responding to customer enquiries via phone and email in a professional and friendly manner.🔧
Resolving customer issues
Resolving customer issues efficiently, with a strong focus on first-contact resolution.📝
Completing customer care administration
Completing customer care administration accurately and on time to maintain service standards.Key criteria
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Customer service experience
Demonstrated experience in customer service or support roles.View
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Clear communication skills
Proven written and verbal communication abilities.View
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Team collaboration
Experience working effectively in a small team environment.View
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