Rentokil Initial Hong Kong10 jobs

Customer Care Executive

JuniorContractOfficeTownsville City QLD 4810, AustraliaAdministrationSalesCustomer servicePosted 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Care Executive position at Rentokil Initial offers an exciting opportunity to join a supportive team in Townsville for a temporary period, with the potential for a permanent job. This role is vital in providing exceptional customer service through phone and email, while also contributing to sales efforts. The team thrives on collaboration and a shared passion for making a positive impact in the community.

Meet the team

About the company

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You'll be responsible for

📞

Providing customer service

Receiving inbound calls and email inquiries from domestic customers and proactively making outbound calls to promote products and services.
🔍

Resolving customer queries

Resolving customer queries quickly and accurately while maintaining a focus on delivering a 'wow' experience.
🗄️

Maintaining databases

Maintaining customer records and details to ensure compliance and accuracy in our databases.

Key criteria

📞

Customer service experience

Experience in customer service or call centre environments is essential.

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💬

Phone sales proficiency

Demonstrated ability in phone sales and converting inquiries into sales.

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🗂️

Database management skills

Experience working with multiple database systems and email programs.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Experience in customer service or call centre environments is essential.

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Phone sales proficiency
Demonstrated ability in phone sales and converting inquiries into sales.

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Database management skills
Experience working with multiple database systems and email programs.

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Team collaboration
Ability to work effectively in a team environment to support colleagues.

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Problem-solving abilities
Proven skills in resolving customer queries and delivering exceptional service.

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