Rentokil Initial Hong Kong10 jobs

Customer Care Executive

JuniorContractOfficeTownsville City QLD 4810, AustraliaAdministrationSalesCustomer servicePosted 3 months ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Customer Care Executive position at Rentokil Initial offers an exciting opportunity to join a supportive team in Townsville for a temporary period, with the potential for a permanent job. This role is vital in providing exceptional customer service through phone and email, while also contributing to sales efforts. The team thrives on collaboration and a shared passion for making a positive impact in the community.

You'll be responsible for

📞

Providing customer service

Receiving inbound calls and email inquiries from domestic customers and proactively making outbound calls to promote products and services.
🔍

Resolving customer queries

Resolving customer queries quickly and accurately while maintaining a focus on delivering a 'wow' experience.
🗄️

Maintaining databases

Maintaining customer records and details to ensure compliance and accuracy in our databases.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or call centre environments.

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💼

Phone sales skills

Proven ability to convert inquiries into sales opportunities.

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🗂️

Database management skills

Experience working with multiple database systems and email programs.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service or call centre environments.

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Phone sales skills
Proven ability to convert inquiries into sales opportunities.

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Database management skills
Experience working with multiple database systems and email programs.

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Team collaboration
Ability to work effectively in a team environment.

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Problem-solving skills
Proven capability to resolve customer queries quickly and accurately.

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