About the job
The Customer Care Coordinator at JB Hi-Fi is all about delivering exceptional customer care through phone and chat channels. This job plays a vital role in ensuring quick resolutions to various customer issues, requests, and inquiries, making a significant impact on customer satisfaction. The team thrives in a fast-paced environment that values diversity, creativity, and collaboration.
You'll be responsible for
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Handling inbound customer requests
Addressing inquiries such as order status, simple quote requests, documentation (invoices, etc.), and initial product support.📝
Capturing necessary case information
Ensuring smooth case management by the Customer Experience Team during call transfer or escalation.📚
Proactively educating customers
Improving efficiency and customer independence for future interactions through self-service tools and options.Key criteria
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Customer service experience
Proven experience in a contact centre or similar environment.View
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Communication skills
Strong verbal and written skills for clear customer interactions.View
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Attention to detail
Ability to accurately capture key details during customer interactions.View
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