About the job
The Customer Solutions Coordinator – Post Sales Support is all about delivering exceptional multi-channel customer service and fostering ongoing loyalty. By understanding customer issues and needs, this job plays a crucial role in resolving post-sale inquiries and escalated complaints. The team thrives in a fast-paced environment that values diversity, creativity, and collaboration.
You'll be responsible for
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Providing post-sale service
Providing frictionless post-sale service across multiple channels to customers seeking support on promotional, post-sale, Gold Service Extras, Home Services or centralised complaint channels.🔍
Investigating customer complaints
Promptly investigating, triaging or resolving customer complaints to reach satisfactory outcomes that compliantly drive customer engagement and loyalty.🤝
Collaborating with stakeholders
Collaborating with internal and external stakeholders to better meet customer needs and improve processes that impact customer satisfaction.Key criteria
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Frontline customer service experience
Demonstrated experience in providing exceptional customer service.View
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Retail or administration experience
Experience in retail sales or administrative support is highly desirable.View
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Proficiency in Microsoft Office
Experience using Microsoft Office Suite for various tasks.View
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