Customer Service Representative - Sales support
About the job
The Customer Service Representative job at Rheem is all about delivering exceptional sales and service support to customers. This role plays a crucial part in ensuring that every customer interaction is handled with efficiency and professionalism, contributing to a positive customer experience. The team thrives on collaboration and continuous improvement, making it a great opportunity for those who enjoy working together to achieve shared goals.
You'll be responsible for
📞
Managing customer inquiries
Handling customer inquiries through phone, email, and ticketing systems efficiently and professionally.🛒
Assisting customers with orders
Identifying products, processing sales orders, and resolving order-related issues to enhance customer satisfaction.🤝
Collaborating with the team
Working together with the Customer Support Team to balance workloads and contribute to shared tasks.Key criteria
📞
Customer service experience in a contact centre
Demonstrated experience in a contact centre environment is essential.View
🤝
Team collaboration skills
Ability to work effectively within a supportive team.View
📝
Excellent communication skills
Strong written and verbal communication capabilities are required.View
View more
