About the job
This job is all about being a Customer Service superstar in our vibrant Customer Engagement Centre. You will play a crucial role in providing chat and phone support to customers around the clock, ensuring they receive the assistance they need when they need it most. Our team thrives on collaboration and a customer-centric approach, making every interaction meaningful and impactful.
You'll be responsible for
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Providing assistance
Offering helpful and timely assistance to customers using our online chat service.📱
Supporting customers
Guiding customers with new ways of banking through our app and online banking.📞
Receiving inbound calls
Handling incoming calls from customers and resolving their queries at the first point of contact.Key criteria
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24/7 rotational availability
Experience working flexible hours, including weekends and holidays.View
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Customer service skills
Demonstrated ability to assist customers effectively and empathetically.View
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Strong computer skills
Proven ability to multitask and navigate various software applications.View
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