Customer Service Officer
About the job
The Customer Service Officer position is all about making a difference in the lives of customers by providing exceptional service and support. This job plays a crucial role in ensuring that the sales team has the necessary information and resources to succeed. Collaboration and communication are key, as you will work closely with various departments to create a seamless experience for everyone involved.
You'll be responsible for
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Assisting the sales team
Helping to identify heat exchangers and liaising with engineering for sizing and performance confirmation.💰
Calculating pricing and generating quotations
Responsible for pricing all heat exchangers, parts, and services accurately.📞
Managing customer queries and complaints
Addressing customer concerns and ensuring satisfaction throughout the process.Key criteria
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Sales experience in the industrial sector
Proven experience in sales within the industrial field.View
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Stakeholder engagement skills
Demonstrated ability to liaise effectively with customers and process orders.View
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Mechanical knowledge
Sound understanding of mechanical systems and components.View
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