Customer Service Officer
About the job
The Customer Service Officer position is an exciting opportunity for an organized individual who thrives in a fast-paced environment and enjoys helping others. This job plays a crucial role in ensuring customer satisfaction by effectively managing inquiries and building strong relationships. The team values collaboration and support, creating a harmonious atmosphere where everyone can contribute to improving customer service processes.
You'll be responsible for
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Managing customer inquiries
Effectively manage inbound calls and emails, addressing customer inquiries and resolving issues in a timely manner.🤝
Building relationships
Build and maintain strong relationships with both internal and external customers, ensuring their needs are met and expectations exceeded.🗂️
Performing administrative duties
Perform general office and administration duties, including data entry and maintaining accurate records.Key criteria
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Customer service experience
Demonstrated experience handling customer inquiries with professionalism and empathy.View
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Clear communication skills
Proven ability to communicate effectively via email and phone.View
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Computer literacy
Experience using MS Office suite for accurate record-keeping.View
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