Customer Service Officer
About the job
Join Mercer as a Customer Service Officer in Wollongong, where you will be a vital part of our Customer Service team. Your role will focus on providing exceptional support to fund members, ensuring their inquiries are handled with care and professionalism. We thrive on collaboration and inclusivity, creating a vibrant workplace where everyone can contribute and grow.
You'll be responsible for
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Answering inquiries
Answer incoming phone calls and emails from fund members, providing factual information to assist with inquiries.👂
Listening actively
Actively listen to members to gain a practical understanding of their situation.❤️
Building rapport
Build rapport with members and offer empathetic assistance.Key criteria
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Customer service skills
Demonstrated excellence in providing customer support and assistance.View
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Active listening ability
Proven experience in understanding and addressing customer needs.View
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Written communication skills
Ability to produce clear and effective written correspondence.View
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