Customer Service Officer
About the job
As a Customer Service Officer, you will be the welcoming voice that connects people to life-changing services and support. This job is about making a meaningful impact on the lives of South Australians, guiding individuals and families toward the assistance they need with empathy and professionalism. Join a supportive, values-driven team that thrives on collaboration and compassion, where every interaction is an opportunity to create a positive experience.
You'll be responsible for
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Providing exceptional service
Providing exceptional, customer-focused service that builds trust and rapport📞
Responding to inquiries
Responding to calls and emails with empathy, accuracy, and efficiency📋
Managing enquiries
Managing enquiries and referrals to ensure customers access the right supportKey criteria
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Customer service experience (2+ years)
Demonstrated experience delivering outstanding customer service or Contact Centre support.View
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Interpersonal and communication skills
Excellent skills with empathy and professionalism in interactions.View
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Attention to detail
Strong ability to manage multiple priorities in a fast-paced environment.View
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